June 2020

Update 8-14-20


Window Visitation Policy


Our facility permits residents to receive visitors subject to the resident’s wishes and the protection of the rights of other residents in the facility. While COVID-19 continues to present a substantially increased risk of mortality among older adults and individuals with underlying medical conditions in the State of Colorado, isolation of individuals in nursing homes, group homes, assisted living communities, and other congregate settings impose substantial physical and mental health consequences for these residents. Social distancing and use of electronic means of communication remain strongly recommended; however, the State of Colorado, in an effort to promote the health and well-being of Colorado’s residents, will allow for visitation in facilities under the following policy guidance.



Visitors should call ahead to arrange or schedule a visit. Prior to arrival for the scheduled meeting, the visitor should be provided information on the terms of the visit through a means provided by the facility (web, email, etc.). The information must contain:

  1. Information on COVID-19 and how the spread of the virus is minimized.
  2. Instructions for self-screening on the day of the visit along with information as to when the results of the screening would require a cancellation of the visit.
  3. Instructions for social distancing, requirements for wearing a mask, and keeping the window closed at all time.
  4. Instructions on where to arrive and wait at the facility for staff accompaniment to the designated meeting area. This information must include a notice that the visitor will be restricted from entrance into the building and may not leave the designated visiting area to interact with any other residents or staff.

Upon Arrival

The visitor must be greeted outside at a designated area by facility staff, and the staff member will:

  1. Perform temperature check and symptom screening in accordance with current CDC guidelines. Visitors with symptoms in the previous 14 days should not be allowed visitation. (Additional Guidance)
  2. Ensure the visitor has a face mask or cloth covering, and is wearing it appropriately.
  3. Collect and verify name and contact information of the visitor for the purposes of contact tracing.
  4. Remind the visitor not to open the window at any time.
  5. Escort the visitor to their loved one’s window.
  6. Escort the visitor out of the designated visiting area at the conclusion of the visit through the same path they arrived.
  7. The resident must have been screened on the day of the scheduled visit, prior to the visit occurring.

Window Area During Visitation

  1. As a part of the facility’s existing resident outdoor area, the separate designated meeting area should be isolated. The facility should ensure that residents not participating in visits, continue to have access to separate outdoor space.
  2. The designated outdoor area must be monitored to ensure it remains separated from the facility population and from facility staff.
  3. The number of visitors should be determined by using the outdoor social distance calculator, which will provide the allowable number based on the square footage of the area that will be designated for outside visits. The allowable number of persons (resident, staff, and visitors) is either the calculated number or 8, whichever is smaller.  Any codes, regulations, or ordinances requiring a smaller number of people must be followed. This number of maximum visitors allowed must be documented in the visitation plan.
  4. Furniture used for external visits should be appropriately disinfected between visits.
  5. The visitor must wear a face mask or covering for the duration of the visit. All staff and the resident must wear a surgical or cloth mask unless medically contraindicated.

Inquiries concerning visitation and access to the facility should be referred to the Administrator or his/her designee.


Facilities may NOT offer or allow outdoor visitation on the premises if:

  1. The resident has symptoms of COVID-19.
  2. The resident is in isolation or quarantine.
  3. The facility has an active outbreak.
  4. The facility with a history of a recent COVID-19 case or outbreak has not completed the required isolation period of 14 days.
  5. The county or the city where the facility is located is under the Stay-at-Home orders related to COVID-19.
  6. Statewide restrictions are implemented due increased cases of COVID-19.



Jane Runge, NHA
Mountain Vista Campus Administrator


Please click here for prior Mountain Vista Covid-19 updates.


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